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Less Chat, More Answer: Site AI Chatbots Need to Get to the Point — Blankdot

nngroup.com3 months ago

Less Chat, More Answer: Site AI Chatbots Need to Get to the Point

Less Chat, More Answer: Site AI Chatbots Need to Get to the Point

Users turn to site-specific chatbots for quick answers, not a conversation. Design responses that are direct, scannable, and easy to expand when needed.

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