How to design and launch your utility’s mobile app | E Source

Key takeaways Utility mobile apps outperform utility websites in overall customer satisfaction. When using their utility’s mobile app, customers most want to view a summary of their account information, report or check the status of a power outage or gas leak, and view their payment history. Test your mobile app before releasing it to customers, promote it to increase adoption, and update it regularly to avoid negative customer experiences. Contents